I implicitly trust FOSS more than closed source but because that trust has been earned through millions of FOSS projects.

On occasion, I will dive deep into a codebase especially if I have a bug and I think I can fix it.

You can’t do this with closed source or even source available code because there is no guarantee that the code you have is the code that’s been compiled.

“We have changed the terms. Pray that we don’t change them further.”

I had this one user who kept using an old report. It used a terribly provisioned db account and had to be changed.

We created a v2 that was at feature parity to v1 and told users to move off of v1. Slowly but surely it happened.

Except one user.

We put up nag screens. Delays on data return, everything we could go “carrot” them to the new version but they stuck with it.

Eventually I called the guy and just asked him, “Why are you still using the old version?”

His answer, “no one ever told me about the new version.”

I asked him if he got our email. He said no. I forwarded it to him.

“Oh.”

I asked him didn’t you read the nag screens? He said no.

I asked him, “The page doesn’t allow you to move on until you wait 90 seconds. Why didn’t you read it?”

“I didn’t think it was important.”

I learned an important lesson that day: never wait for all users to move. Once you have enough, start doing scream tests.