I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It’s been about a year and they are still sending me bank mail for a person I’ve never met.
This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems…wrong. I’m alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.
I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.
This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I’m honestly considering switching to a credit union over this.
Write, “Return to sender, no longer at this address.” On the envelope throw it back in the mail. You’ve done your due diligence.
I’ve been doing this for 4+ years for the same person and bank. I even showed up in person to the local branch and spoke to a manager. I’m having the same problem as OP; it never ends.
What’s more: no one (landlord, neighbors) knows who this person is. They’ve even got a business registered at my apartment.
Have you you tried stealing the person’s identity? Seems like that’s what the bank is asking for.
