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Joined 3 months ago
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Cake day: April 10th, 2025

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  • Okay I think Amtrak is not really remotely interested in providing a positive passenger rail experience, but is instead used by the automotive and railroad industry to provide a poor experience, ensuring that people keep buying cars and gas and keep the rail lines free for commercial usage.

    Here is my primary piece of evidence; in e-commerce web design to increase sales your goal is to remove barriers between a motivated customer and them clicking buy. A company the size of amtrak should have a decently sophisticated process of multi variable testing and focus groups to at least someehat improve the process over time and make it easy for people to plan route trips and buy tickets.

    And yet in the decades that Amtrak has been operating they user experience has barely changed and seems to do just the minimum to keep up with the times and not look stale. And it’s not an overly complicated item they are selling. A very small in house team would be able to make a very usable experience in just a couple of years. But it’s absolute shit. It’s so frustrating and to try and plan a train trip and it always has been, for absolutely no reason.

    Either this massive company has had absolute fools in charge of their web dev for decades leaving piles of money on the table due to incompetence… OR they actually just don’t care about making sales for whatever reason. I think that reason is that they exist just to keep the rail experience shitty.

    My secondary piece of evidence is how poor and shitty the actual train service remains after so long in business. Train travel has not gotten better at all in my lifetime, only worse.







  • well think of it as trends and it may make more sense. Around me there’s a time of year where half the local fast food restaurants are pushing sweet potato fries or onion rings made from local onions that are in season. Most of the ‘obsessions’/trends seem to tie in to seasonal food that’s discounted.

    I recall when tiny burgers were an obsession in the 90’s though; burger king had the BK Buddies and suddenly every fast food joint started serving a slider. There was a big salad push in the 2000’s.